We have a strong commitment to providing excellent professional personal customer service. We make the process of analyzing and repairing you computer a simple process which you can easily understand. We communicate in easy to understand language and provide concrete examples to insure you know what has gone wrong and how it can be fixed.

The most important process is diagnostics. Testing all of your hardware determines if a malfunctioning component is the cause of your computer problem. This eliminates 50% of the possible causes of a computer failure. Each computer is thoroughly tested component by component. Once the component testing is complete the system can be diagnosed for software related issues. No system is properly diagnosed without component testing! If you do nothing else please get a professional to test your computer before you begin a repair.

The most common failure in computers today is the hard drive. Most hard drives spin at 7200 rpm. You automobile's engine spins at 2200 rpm when you are driving at 70 miles per hour. Hard drives have multiple platters and heads which are being read and written to thousands of time a day and eventually your hard drive will failure. When this occurs and you don't have a current backup of your system the data on your hard drive will have to be recovered. Generally, 85% of all hard drives can have their data recovered.

Both Business and personal computers (home users) have valuable data stored on their hard drives. The life of a hard hard varies between 2-5 years. There can be no warning signs when a hard drive fails and if your data is not backed up you can lose it all. Safe guarding this valuable data (pictures, music, documents, quickbooks, quicken, etc.) begins with installing a backup system. The backup systems can be fully automated or manual depending on customer preferences. Data should be backup up three deep. There are internal and external backup systems. Whenever possible "internal" systems are the most reliable.

If you get a virus or malware you computer will no longer function correctly. This causes an interruption of use and is very inconvenient in today's internet based activities (on line banking, shopping, social sites, research, etc). Installing a good anti virus piece of software is the first step in preventing infections from Trojan horses, viruses, worms, and malware. There is no guarantee that your anti virus software will be bullet proof but something is better than nothing. We can analyze and determine the best method to remove such infections and advise you on the best practices for prevention. All removals are done in the shop and not in the field.

Planning on buying a new computer and need it setup in your home or office. Call us we can get this done efficiently and effectively in the least amount of time. The computer can be set up to work on the internet, install new or existing software, transfer data from your old computer to the new computer, install existing or new printers, etc. If you need help purchasing a new computer we too can guide you in this important process.

Many repairs can be done on site but there are several repairs which must be diagnosed and finished in the shop. When you call us we will ask you several questions to determine the best course of action to save you time and money. No one wants to be without their computer for any length of time. Most in shop repairs are completed within 24 hours of the completion of the diagnostics (depending on work load and priority). We work weekdays and weekends so we can get your computer back to you in the shortest amount of time possible.

Tired of driving into work and working at a hectic office. There are many means to remotely log into your work computer and work from the convenience of you home. As long as you have a high speed internet connection at home and the office you can remotely log into the office computer from you house or anywhere else you so choose. Save time with no more driving to the office and cut down on your gas bill with this all in one solution.

Does your home of office have more than one computer and you want to have access to the internet. Bought a new laptop and need to set it up to get on the internet? Bought a router and having trouble getting it to work correctly? Want to set up a wireless connection or access point? Does you router or home network seem slow or sluggish? Need to set up your new big screen TV on the internet? All of these issues relate to networking and we can help setup, fix, or consult to get them working efficiently.

You can easily share files, printer, and devices among several computers on your network. There is not need to use a jump or flash drive or even email to transfer pictures, documents, movies, etc. from one computer to another. With the correct training and set up you can share files across you network. Save time, resources, and effort by sharing content across your network.

Breathe new life into your PC by upgrading some of its hardware components, saving you the time and expense of getting a whole new computer. Over time all computers slow down and seem sluggish. This can be caused by a need to upgrade one or more of your computer's components. If you like to view pictures or play video games you may need a new graphics card. Running out of space to store all those movies, pictures, or videos you have? If so, a larger hard drive can be installed to solve this issue. Make your computer run like the wind with additional RAM.

Computers which are purchased from a retail store are standard in their configuration. They do not meet everyone's needs. If you play games, do aerial photography, edit or create videos, or desktop publishing then you may be in the market for a CUSTOM build computer. We keep up to date on all components which provide the cutting edge in performance.

How safe am I on the internet is a question we are asked many times a week. Many people feel unsure about the safety of their personal data and finances which are kept on their computers. No one wants to have these identify stolen or compromised. We can help you understand what is needed to keep you safe and protected both from a standpoint of software, practices, and hardware.

Need to see what is going on at the office, or in a remote location, or even a home? Most modern security systems have cameras that can be accessed over the internet via high speed. This requires the camera system, computer software, and high speed on both ends of the connection. Many of today,s systems allow you to pan, zoom, tilt, change brightness and contrast. Additionally, these cameras support multi-user access, which can be managed and password-protected by administration users. Call us for help.

Need a Pro to answer all of your computer, network, software, etc. issues? Need help figuring out which computer(s) or components to purchase? Installing a new system and need help figuring out what you can keep and what needs to be replaced? Need to upgrade or replace a device on your network? Want to make your office run more efficiently or lower costs by automating all or part of your systems? You want to get the most out of your information technology environment, but even the best hardware is of little use if it is installed and configured incorrectly. That's why our technicians are the most experienced at network technical support in the Gainesville area.

What to do with your old computer or computer equipment. We can haul off your old computer(s) and take them to the GRU recycling station for you. No need to try to dispose of them yourself. Also, if you are governed by HIPPA regulations all of your old hard drives must be securely erased. Never throw old hard drives away with any of your personal data on them. Please have them securely erased to protect your sensitive data. In excess of 90% of every electronic gadget in the world can be recycled. What this means is that the e-waste recycling business will continue to grow, creating a whole new job market within many communities.

New television sets can be connected to the internet via your router (wired or wireless). Want to watch Netflix on your big screen TV? Need a Roku or Boxie Box connected and working with your system? Connecting multiple devices together can be tricky and time consuming. Call in the experts and save a ton of time and frustration.

We have a proven method to provide you with the highest quality repair at the lowest competitive cost. We ask you a series of easy to answer questions to determine if the repair can be done at your home/office or if it must be done in our shop. No need to know all of the technical terms of the computer industry. We have over 25 years of experience which is just a phone call away.

Desktop are generally very hardy and have a life span of 2-5 years, sometimes longer. Then all of a sudden your trusty computer will no longer boot up, runs very slow, generates error messages, does not open your favorite program, makes loud noises, or any number of other unusual things. Don't wait until it is too late to find out why your computer is "acting up."

Laptops are susceptible to a wider range of accidental damage than desktop computers because of user handling. Laptops are dropped, spilled upon, stepped on, smashed, thrown, run over, etc. Also, they have hard drive failures, corrupted operating systems, viruses, malware, broken keyboards, bad batteries, and loose power plugs to name a few.

Servers are the most reliable type of computer. They work for years 24 hours a day, 7 days a week, 365 days per year. There are times when a failure will occur and the "old faithful server" will not boot or some of the services become unavailable to those who need them. Scheduled and regular maintenance is a must but does does not guarantee a fail safe system.

Routers are responsible for allowing access to the internet and connecting all of the computers on the network. They must be set up and booted up properly in order to achieve maximum performance. Many times routers are misdiagnosed as "going bad" when in fact they just need either to be reset or reconfigured. Unless you have set up a router previously it is best to let the professionals identify the issue with one rather than just hit the "reset" button. Routers are normally replaced rather than repaired when something going wrong.

The two most common modems are cable and DSL (digital subscriber line). The cable modem is supplied by the local cable company while the DSL modem is supplied by the telephone company. Experience indicates these devices have a life span of 2-4 years. When your internet is interrupted intermittently it is necessary to have your modem tested. Normally these devices are replaced rather than repaired.

There are many cables which connect to your computer. Such as video, power, usb, serial, cat5, etc. Each of these cables has a specific connector and adapter. The most common issue with cables is attaching them to the correct device or port. Rarely does a cable malfunction of go bad unless your pet has attempted to play with it

Printers can be fun and frustrating. When they work they are fun, when you have a paper jam or nothing will printer they are frustrating. The two most common printers are ink jet and laser. Laser printers are the most trouble free while ink jet printers have the shortest life cycle. Over the last several years printers have become inexpensive and are replaced rather than repaired.

Nobody is immune from catching a computer virus, becoming victim to a phishing scam, or being the target of a clever piece of spyware unless one practices technology or computing abstinence. The first and most important step in computer safety is to have an up to date Anti Virus program installed on your computer. The "free" versions of Anti Virus software are alluring but don't provide the same level of security as the paid for versions.

Malware, short for malicious software, is software used or created by hackers to disrupt computer operation, gather sensitive information, or gain access to private computer systems. While it is often software, it can also appear in the form of scripts or code. 'Malware' is a general term used to refer to a variety of forms of hostile, intrusive, or annoying software. Recent infections of malware generally ask the end user for some form of "payment" to fix the fake infections. Buyer beware! Do not make any form of payment, it won't fix the problem.

A virus is a program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. All computer viruses are created by people and most can replicate themselves. A simple virus that can make a copy of itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring your system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems.

A Trojan Horse program, like the legendary wooden creature after which it is named, offers you some apparent benefit (such as a pretty screen saver), encouraging you to install it and run it. After it gains your trust, it then has access to your machine to do whatever else it likes in the background. Before you know it your computer is doing all kinds of unusual things. Trojan horses are another good reason to invest in an effective anti virus program.

Adware is a form of annoyance whereby your internet browser suddenly pops up an advertisement in a new or existing window. These advertisements can be audio or visual in nature. No matter what the user does these pop ups will continue until you close you internet browser. The object of the Adware is to generate revenue for its author. Adware, by itself, is harmless; however, some adware may come with integrated spyware such as keyloggers and other privacy-invasive software

Changes to software and hardware proceed at blazing speeds throughout the computer industry. To take advantage of these changes you may need to add new devices or software to your existing system. These change may include newer video cards, drivers, printers, memory, DVDRWs, scanners, TV tuner cards, external storage, backup systems, etc.

Printers, scanners, backup systems, digital cameras, security systems, wireless devices, routers, access points, and many other devices require installation and set up. Some require knowledge and experience with the internals parts of the computer. Others require technical expertise in how to interface with other devices. Let the experts help you and save you countless hours of frustration.

The single best investment in a computer is memory. Memory will speed up any computer. Upgrading will not only speed up your computer but it will save you valuable time during boot up and the opening all programs and files. Add additional memory computer so it can do more work faster rather then you doing more work because you had to WAIT.

Operating systems need to be updated and cleaned to maintain a high quality computer experience. There are software updates which will protect your computer from bugs and security flaws. Also, there are setup tweaks and configurations which will make it easier to navigate your system. Such maintenance provides the most efficient way to keep your computer safe and running at optimal speed.

Software are those programs you utilize to get things done. All software requires installation and setup. There are toolbars, file location, and preferences to be configured. Also, older software should be removed from your computer it it is no longer in use.

New computers need to be setup and configured to the individual's preferences. Also, the photos, files, email, and music files are transferred from the old PC to the new one. After these files are transferred the process to install all of the software starts (i.e., MS Office, anti virus, printers, scanners, cameras, etc.). Finally, you will need an orientation to the newer operating system and functions which we can provide.